Sales Operations Executive careers in MARLI New York Dubai, United Arab Emirates
Website MARLI New York
This Job Listing is about MARLI New York in Dubai, United Arab Emirates 2022
About the job
MAIN PURPOSE
The Retail Operations Executive will help build and implement the retail strategy to enhance the in-store client experience within the Operations department. Moreover, you will support the operations department in giving all the support required by the boutiques for them to achieve their sales objective and deliver the best service to our clients.
KEY RESULT AREAS AND MAIN RESPONSIBILITIES
Data & Insights
Collect information from boutiques and competitors and create Daily, Monthly, Yearly sales reports
Translate data into meaningful reports and offer recommendations to retail & marketing teams.
Create studies and present data points for boutiques to drive business development.
Pilot new projects on different approach scenarios (predictive analysis/big data/machine learning/data visualization). Monitor, benchmark, and share results with a broader team.
Preparation of presentations (strategic plan, business review, retail meetings)
Maintain good knowledge of relevant luxury trends and competitor landscape
Retail Operations
· Provide all kinds of supplies for boutiques such as food and beverage, stationery, uniforms, work with a local vendor
· Create POs and execute all documents for payment via Tiara
· Manage and control the budget for sales accessories, flowers, uniforms, uniforms cleaning fee
· Review expenses of all boutiques
· Co-ordinate between boutiques and all departments
· Boutique review arrangement and follow up (Compliance & Audit, Security)
· Support new staff onboarding such as creating sales code, e-mail account, staff code working with IT and HR department
Store Planning
· Support boutique opening, closing, and renovation projects in cooperation with regional store planning, logistics, finance, and external vendors.
· Handling of all the boutique store planning/maintenance issues and follow-up with the contracted agency
Client Service
· Support Boutiques in daily operation – Assist to fulfill client service KPI and handling complaint cases
· Monitor the after-sales activity by coordinating with the factory.
· Liaise with the CRSM team for client service follow-up activities to enhance the quality control
· Order spare parts at the request of boutiques
JOB PROFILE
· Education: University degree.
· Experience: 2-3 years of retail experience
· Retail experience for international brands well known for their strong retail and service-oriented culture will be highly regarded
· Skills required: strong analytical, organized, responsible, and excellent communication skills, detail-oriented
· Computer skills: Advanced Excel mandatory
· Language: fluent in English (verbal and written)
· Behavioral competencies: excellent interpersonal skills, reliable and independent, positive attitude, presentable, team player.
Company: MARLI New York
Vacancy Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
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